Troubleshooting, Privacy & Support

Notifications aren't arriving

Step-by-step checks for Protocol and Routine reminder notifications.

  1. On iPhone: Settings → Protocol → Notifications — allow notifications.
  2. In Protocol: Settings → Reminders — turn Notifications on.
  3. Tap Refresh scheduled reminders and confirm Scheduled reminders refreshed.
  4. Open the protocol → Edit → confirm Dose reminder is on and Alert is set.
  5. If you rely on a Routine: open the Routine → confirm Reminder is on and the time is correct.
  6. Check Focus / Do Not Disturb and other iOS notification filters.
  7. Open Protocol once after large schedule changes.

Changing a reminder should not rewrite the underlying protocol schedule unless you edit that schedule on purpose.

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