Troubleshooting, Privacy & Support

A health metric has no data

How to tell empty data from an error and what to check.

  1. Check the selected date or period on Health / Home.
  2. Confirm a manual entry exists, or that Apple Health has data.
  3. Settings → Apple Health permissions and Import latest…
  4. Confirm the Watch/iPhone has synced.

No data means nothing is available for that period — not necessarily a crash. If source data exists but Protocol never shows it, contact support.

Still need help?

Contact Protocol support if this article did not answer your question.

Contact support Back to Protocol Help Centre