Troubleshooting, Privacy & Support

Subscription or purchase problems

Exact taps when products do not load or Restore Purchases fails.

  1. Check internet connectivity.
  2. Confirm the correct Apple Account on the iPhone.
  3. Settings → Protocol Pro → Restore Purchases.
  4. Or open Upgrade to Protocol Pro → try again / Restore Purchases.
  5. Force-quit Protocol and reopen.

Never send Apple Account passwords or payment card details to Burger Labs or Protocol Labs.

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