Troubleshooting, Privacy & Support

Apple Health isn't updating

What to tap when Apple Health data does not refresh in Protocol.

  1. Confirm the metric has data in Apple’s Health app.
  2. Settings → Apple Health → Status.
  3. Tap Import latest Apple Health data or Retry.
  4. Tap Manage Apple Health access and confirm categories.
  5. Confirm Protocol Pro is active.

One empty metric does not always mean the whole connection failed.

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