Troubleshooting, Privacy & Support

Protecting your Protocol data

How to use device lock, app lock, backup and careful sharing.

Protect the iPhone with a passcode / Face ID.
Settings → Privacy & security → turn on Require Face ID or device passcode if you want App Lock.
Use Settings → Export & backup → Prepare backup before changing phones.
Store backup files securely — they can contain health information.

Exports and shares leave Protocol’s on-device protection. Share carefully.

Still need help?

Contact Protocol support if this article did not answer your question.